We ship using our dispatch partners. These are chosen from the best in the industry and assure us of on time delivery. However, if due to certain reasons, if the delivery of the product is delayed because of our dispatch partner, radhegovind.net does not bear any responsibility. But during dispatch, if the product is damaged, you can surely exchange the product. For exchange terms please refer to our Cancellation, Exchange & Returns Policy
We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off, if you shop for a minimum predefined value or for certain products. For international orders, delivery charges will vary on the weight of the product and will differ depending on the city and country of delivery.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Delivery time depends is based on location. Though, we have averaged the number of days for our local customers in India, for international customers, it depends on the city and country where the product has to be despatched.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Why does the estimated delivery time vary?
You have probably noticed varying estimated delivery times for products you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location and other such factors.
There might be instances that we do not deliver to certain locations. It may be because:
- At times Couriers prefer not to ship to certain locations. This is entirely at their discretion.
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location.
For international orders, shipping charges may differ according to location of deliver and weight of the item/s to be shipped.
VAT & Custom Duties:
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. International customers are responsible for any customs or duty fees charged by their country.
How is the delivery charge calculated for multiple products?
We do have shipping charge slab as per total value of the products:
Domestic Shipping: (Only for India)
- Rs. 0 - Rs.499: shipping = Rs.79
- Rs.500 - Rs.1000: shipping = Rs. 120
- Rs. 1001- 1999: Shipping = Rs 180
- Rs. 2000 and Above = Free shipping
For International shipping we have flat charges and may vary depending on weight and that country shipping policy:
- For International : Rs.1600 (Approx US $26 )